COVID-19
Testing
For

Families| Carers| Actors| Chefs| Dog Walkers| Footballers| Travellers| Teachers| Everyone

We ship orders via DPD Next Day Delivery. Please do not worry if your package does not arrive with the rest of your post. You'll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If your plans change, you can easily update your delivery details via DPD (website or app). You'll have the option to:

- adjust the time of your delivery
- request for your parcel to be left in a safe place
- change your delivery address
- choose a Pickup parcelshop near you

On the delivery day, you can follow your parcel online thanks to Live Tracking. On the map you can even see how many stops the driver still has to make.

We will do our very best to make sure that we can support you in getting your sample to the laboratory safely and securely.

You can do any of the following:1. Free Royal Mail Tracked 24
2. Prenetics drop off locations
3. Self-arranged private courier


1. Free Royal Mail Tracked 24

All of our COVID-19 home test kits include free Royal Mail Tracked 24 return mailers to post your completed sample to our laboratory. Send your test kit back using the free Royal Mail return envelope provided via a Royal Mail Priority Postbox Monday - Friday. You can find your nearest Priority Postbox here. When researching your nearest Royal Mail Priority postbox, remember to consider the collection days and last collection times for a postbox. This should help ensure your sample arrives promptly at the laboratory. Please bear in mind that Royal Mail has limited or no service on Saturdays or Sundays, therefore kits should not be put in a postbox on a Saturday or Sunday with return to the lab expected on that day. Use the following table to understand when your sample(s) will arrive at our laboratory according to the day you posted your sample.

2. Prenetics drop off locations

By dropping off at one of our locations, your sample will be collected by courier and delivered directly to the laboratory. Depending on which Test Pod you drop your sample off at, the average time for samples arriving at the laboratory ranges from 6:30pm - 11pm. Please note that samples must be returned before the courier arrives and passed by hand to the staff member on site. Staff members sit within the Pod. For each pod, the courier arrives at closing time. For example, the closing time for the Dartford Pod is 4pm so the courier arrives at, or shortly after, 4pm. Prenetics does not accept any liability for lost or delayed samples that are dropped at the Test Pods out of hours and refunds will not be issued.

Sample drop-offs are not accepted at our Edinburgh or Livingston Pod locations.

3. Self-arranged private courier

You can use a private courier. We recommend this option if you need to return your sample over the weekend to receive your COVID-19 results on a specific date. Please arrange a private courier to collect your sample and deliver it directly to our laboratory, at the following address: Anglia DNA Services, 33, Scottow Enterprise Park, Norwich, NR10 5GB.

To learn more about our return options, visit our Delivery/Returns page.

See all of our locations and further information here.

Within 24 hours of us receiving your swab at our UK-based laboratory, your sample will be analysed, and your results will be delivered securely online. You will be notified by email when your results are ready.

Yes, children are eligible. A Project Screen account must be created by an adult, however, multiple profiles can be added to one account, including profiles for children under the age of 18.

If you cancel your home test kit(s) order and we haven’t dispatched your test kit(s), you will receive a full refund. If you cancel your PCR test kit(s) order within 2 months of the date we dispatch it and you have not activated the test(s), we will offer a full refund minus £20 administration fee, with an additional £10 per each additional PCR test kit to a maximum of £50. If you have activated your test(s) or sent your completed PCR sample(s) to our laboratory for analysis or cancel more than 2 months after the order is dispatched, unfortunately, we cannot offer you a refund. If we have dispatched your lateral flow antigen test kit(s), we will not provide a refund and you can use this test at a later date.

If you would like to cancel your Test Pod test appointment, you will receive a full refund, up to 24 hours before the time slot for your appointment. If you do not cancel 24 hours before your test appointment, we cannot offer you a refund and you will be charged in full. No refunds will be provided if results have been issued or for missed appointments for onsite testing.