Wherever you are travelling to, we're here to help you navigate the testing requirements for your destination. Features include:
The pre-departure test you require will depend on the country you are travelling to and whether you are fully vaccinated. Some countries will accept self-tests (full range below), and some will only accept tests performed by a medical clinician. Consult the Virgin Atlantic travel advice page for more information.
From 18th March, all passengers, vaccinated or not, travelling to the UK are no longer required to take pre-return or arrival Covid-19 test.
Order individual test kit or a bundle of tests and received via DPD.
Activate and perform your test(s) following the instructions provided online. The date and time that you choose to activate your test(s) is the exact time and date that will show on your results document as "Sample Collection Date and Time". More information here.
For PCR tests: Send your sample to our laboratory either using the prepaid return mailer, or drop your sample at one of our 25+ Test Pods in England. More sample return information here.
For Lateral Flow Antigen tests: Process your sample using the cassette provided and receive your verified results certificate within 20 minutes.
For PCR tests: Your results will be proivided online within 24 hours of our laboratory receiving your sample. Please note, this does not mean you will receive your results 24 hours after taking your sample.
For both tests: You will receive an email notification when your results are available to view online.
Let us know your travel details and email address and we'll send you the latest details of the tests you need for your trip.
The ever-changing COVID-19 travel rules and restrictions, from both the UK Government and foreign governments, are creating many uncertainties for travelling during the pandemic. This is why we offer flexibility for all COVID-19 test and bundle purchases. If your destination changes its entry requirements to a lower-costing test, we'll refund the difference and if the cost increases, we'll only charge you the difference. There are conditions if you've already received or activated your test, read more here.
Family trips are complicated enough even without a pandemic, so we'll help you order and conduct tests for multiple family members.
Some countries have different COVID-19 testing requirements for children though, so be sure to consult your destination's latest travel regulations before completing your order.
We've tried to answer the most commonly asked questions below. However, if you have any questions about our COVID-19 travel tests and bundles, feel free to speak to one of our team members. We will do our best to respond as quickly as possible. Please contact us in one of the following ways:
Phone (UK): 0300 303 2860
Phone (International): +44 1633 745530
Business hours: Monday to Friday 10am to 6pm
Is Project Screen part of Virgin Atlantic or Delta Air Lines?
No, Project Screen, Virgin Atlantic and Delta Air Lines are separate companies. Project Screen is working in partnership with Virgin Atlantic and Delta, as their recommended COVID-19 testing provider - assisting Virgin Atlantic and Delta customers navigate the testing requirements for their travels during the coronavirus pandemic.
Project Screen is an initiative developed by Prenetics, a digital healthcare company with headquarters in London and Hong Kong. In 2020, Prenetics adapted and evolved into COVID-19 testing, taking advantage of its laboratory network, scientific expertise, and digital systems to deliver world-leading COVID-19 testing solutions.
How do I know which test or bundle I need for my destination?
By using our COVID-19 test filter, we'll show you the cheapest and most suitable bundle for the country you are visiting. We'll include the specific pre-departure test, UK pre-arrivals remote test, and arrivals test(s) you'll need. We'll also show you the tests you can buy individually, in case you don't want to purchase the tests all in one go as part of a bundle.
Each country's travel requirements are reviewed and updated according to the information on the https://help.virginatlantic.com/gb/en/travel-restrictions.html and Delta travel requirements pages. We strongly recommend that you review the COVID-19 testing requirements for your destination, either on the UK Government's website, or via your destination's government website.
The purpose of our filter is to be that of a helpful guide only, as it is a customer's responsibility to have reviewed the latest travel regulations, and purchase the COVID-19 tests required for entering their destination and/or England.
I have children (<18 years of age). Are they eligible?
Yes, children are eligible. A Project Screen account must be created by an adult, however, multiple profiles can be added to one account, including profiles for children under the age of 18.
What happens if my flight is cancelled or changed?
What happens if the entry requirements change for my destination?
The ever-changing COVID-19 travel rules and restrictions, from both the UK Government and foreign governments, are creating many uncertainties for travelling during the pandemic. This is why we offer flexibility for all COVID-19 test and bundle purchases.
For pre-departure test kits, as we dispatch orders immediately, please see our Cancellation and Refund policies here.
For arrival tests, we are able to upgrade or downgrade your arrival test kit(s) up until the day before we are due to dispatch your test kit(s).
Please contact firstname.lastname@example.org for further assistance.
How accurate are the COVID-19 tests by Project Screen?
Prenetics uses test kits which are approved for use for COVID-19 testing by the United Kingdom healthcare regulatory authorities (Medicines & Healthcare products Regulatory Agency - 'MHRA') and our laboratories are also registered by the Care Quality Commission and comply with the relevant international testing standard . This means all products, personnel and processes used in our COVID-19 testing process are subject to a rigorous quality management regime and external validation. Despite this, all diagnostic testing generates a very small percentage of false results so we can never guarantee the accuracy of every result - the Lancet reported that "RT-PCR tests to detect severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) RNA are the operational gold standard for detecting COVID-19 disease in clinical practice. RT-PCR assays in the UK have analytical sensitivity and specificity of greater than 95%, but no single gold standard assay exists" .
All samples are sent to our UK-based laboratory for analysis. Our laboratory partners are UKAS accredited or UKAS applicants and DHSC validated, and use RT-PCR assays that have the highest levels of accuracy based on the QCED UK EQAP program.
How long do the results take?
For PCR tests: Within 24 hours of us receiving your swab at our UK-based laboratory, your sample will be analysed, and your results will be delivered securely online. You will be notified by email when your results are ready.
For Lateral Flow Antigen tests: You'll receive your results online within 20 minutes.
How do you handle personal data?
We adhere to the leading international security standard, ISO-27001. Connections are encrypted using SSL and we comply with GDPR.
I don't need to test anymore, can I get a refund?
Please see our Refund Policy at: https://www.projectscreen.co.uk/legals/refunds/.
For the at home tests, how will I know I'm collecting my sample correctly?
For both the PCR and lateral flow antigen tests, we provide step-by-step guides showing how to conduct a self-collection test sample safely and accurately.
What documents should I have ready before I try to buy a test?
In order to purchase a test from Project Screen, you will need:
We are required to collect this information by the UK Government. Your personal information will be stored securely and will not be shared with Virgin Atlantic Airways. We adhere to the leading international security standard, ISO27001, with connections encrypted using SSL, and are GDPR compliant.
Will airlines and foreign governments recognise my test result from Project Screen by Prenetics?
Project Screen by Prenetics are an approved UK government testing provider that is recognised by airlines and foreign governments.
Should I pay for a test or get a free NHS test?
The UK Government's website states that travellers cannot use the National Health Service (NHS) PCR tests for pre-departure or arrival testing. The NHS PCR tests are strictly for people who:
Travellers may be fined if they are found to be using a NHS PCR test and must book a PCR COVID-19 test through a private provider.
What is the difference between lateral flow antigen and PCR COVID-19 tests?
Polymerase chain reaction (PCR) tests are often seen as the ""gold standard"" COVID-19 test for identifying clinical cases of coronavirus infection because they require laboratory analysis. The PCR is a diagnostic test that detects the virus’s RNA (genetic material) in a sample taken from a nose and throat swab. Once a sample is at the laboratory, enzymes known as 'reverse transcriptase' and 'DNA polymerase', are added to the swab to make copies of any viral RNA that is present. Copies of the RNA are picked up by 'primers' which show the genetic material has been found. As PCR tests require laboratory analysis, once a sample has been received by the laboratory, results typically take around 24 hours to be released to a customer.
Although they are also swab tests, lateral flow antigen test are quite different. Rather than detecting viral genetic material, lateral flow antigen tests detect proteins specific to coronavirus in the sample to detect if people have the virus. Lateral flow antigen tests perform well with high viral loads, so they are good at determining if someone is infectious with coronavirus. As lateral flow antigen tests do not require laboratory analysis, they return results faster - usually within 20 minutes - and work similarly to pregnancy tests.
What happens if I test positive while abroad before flying back to England?
Before flying to England, ensure you are following the UK Government's travel testing guidelines. Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.
If you test positive before your return flight to England, you must not travel. You must follow your destination's local rules and guidance for positive coronavirus cases. You should conduct a second Covid-19 test, specifically a PCR test to confirm your coronavirus status, and expect to quarantine for a certain period of time or until you test negative. If the result is inconclusive, you must take another PCR test.
British nationals who need consular assistance should contact the nearest consulate, embassy or high commission.
What happens if my lateral flow antigen test result is inconclusive?
If your remote lateral flow antigen test result is inconclusive before your return flight to England, you will need to conduct a second COVID-19 test, specifically a PCR test to confirm your coronavirus status, and expect to quarantine for a certain period of time or until you test negative.
I've had the COVID-19 vaccine, am I still required to test before flying abroad?
From 11 February, all eligible fully vaccinated passengers travelling to the UK are not required to take a Covid-19 test before travelling to the UK.
Travellers who do not qualify as fully vaccinated must take a pre-departure test - either a lateral flow or PCR test.
I've had the COVID-19 vaccine, am I still required to test before flying to the UK?
From 4am on Tuesday, 7th December, all people aged 12 years and over must take a PCR or Lateral Flow Antigen Covid-19 test before they travel to the UK from abroad. The test must be taken within the 2 days before you travel to the UK. This testing update applies to all travellers – both vaccinated and unvaccinated – travelling to all four nations of the UK: England, Wales, Scotland, and Northern Ireland.
How are home test kits delivered to UK addresses?
Project Screen currently offers a range of different home Covid-19 tests. We ship orders via DPD Next Day delivery, Monday - Sunday. Order before 2pm to ensure your test kit(s) will arrive the next day. Please do not worry if your package does not arrive with the rest of your post. You'll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If your plans change, you can easily update your delivery details via DPD (website or app). You'll have the option to:
On the delivery day, you can follow your parcel online thanks to Live Tracking. On the map you can even see how many stops the driver still has to make.
How do I send my home test sample to the laboratory?
We will do our very best to make sure that we can support you in getting your sample to the laboratory safely and securely.
You can do any of the following:
1. Free Royal Mail Tracked 24
2. Prenetics drop off locations
3. Self-arranged private courier
1. Free Royal Mail Tracked 24
All of our COVID-19 home test kits include free Royal Mail Tracked 24 return mailers to post your completed sample to our laboratory. Send your test kit back using the free Royal Mail return envelope provided via a Royal Mail Priority Postbox Monday - Friday. You can find your nearest Priority Postbox here. When researching your nearest Royal Mail Priority postbox, remember to consider the collection days and last collection times for a postbox. This should help ensure your sample arrives promptly at the laboratory. Please bear in mind that Royal Mail has limited or no service on Saturdays or Sundays, therefore kits should not be put in a postbox on a Saturday or Sunday with return to the lab expected on that day. Use the following table to understand when your sample(s) will arrive at our laboratory according to the day you posted your sample.
2. Prenetics drop off locations
By dropping off at one of our locations, your sample will be collected by courier and delivered directly to the laboratory. Depending on which Test Pod you drop your sample off at, the average time for samples arriving at the laboratory ranges from 6:30pm - 11pm. Please note that samples must be returned before the courier arrives and passed by hand to the staff member on site. Staff members sit within the Pod. For each pod, the courier arrives at closing time. For example, the closing time for the Dartford Pod is 4pm so the courier arrives at, or shortly after, 4pm. Prenetics does not accept any liability for lost or delayed samples that are dropped at the Test Pods out of hours and refunds will not be issued.
3. Self-arranged private courier
You can use a private courier. We recommend this option if you need to return your sample over the weekend to receive your COVID-19 results on a specific date. Please arrange a private courier to collect your sample and deliver it directly to our laboratory, at the following address: Prenetics Labs (Project Screen), Phoenix Avenue, Greenwich, London, SE10 0ER.
To learn more about our return options, visit our Delivery/Returns page.