Wherever you are travelling to, we're here to help you navigate the testing requirements for your destination. Features include:
You will need to pre-book a COVID-19 test for entry to your chosen country, a test to be taken before your return flight to England, and either Day 2 or Day 2 & 8 arrival tests - depending on the status of the country you are travelling from and whether you have been fully vaccinated in the UK, US or EU - find out what this means.
Below you will find full test bundles that offer all the tests you need for travel as well as smaller bundles or individual tests. Please consult the Virgin Atlantic Covid-19 travel restrictions for travel to your chosen country, checking as to whether a Home or In-Person test is required for entry and whether there are any exceptions that apply to you or your party.
Currently, we offer Home Test options below, click here for additional options for in-person tests. For entry to England, please purchase the relevant test bundle according to your vaccination status and the traffic light colour of the countries you have travelled to in the last 10 days. If you need to check this, UK Government guidance can be found here. If you are travelling to Scotland, Wales or Northern Ireland, please check here as test requirements may be different.
Select the country you are travelling from and to, whether your travels are one-way or a return trip, your vaccination status, and we'll show you the specific tests required for your trip, highlighting the cheapest, most suitable test bundle for you.
Order individual test kit or a bundle of tests. Order before 2pm to receive your test(s) next day via DPD Next Day Delivery.
Activate and perform your test(s) following the instructions provided online. The date and time that you choose to activate your test(s) is the exact time and date that will show on your results document as "Sample Collection Date and Time". More information here.
For PCR tests: Send your sample to our laboratory either using the prepaid return mailer, or drop your sample at one of our 25+ Test Pods in England. More sample return information here.
For Lateral Flow Antigen tests: Process your sample using the cassette provided and receive your verified results certificate within 24 hours.
For PCR tests: Your results will be proivided online within 24 hours of our laboratory receiving your sample. Please note, this does not mean you will receive your results 24 hours after taking your sample.
For both tests:: You will receive an email notification when your results are available to view online.
Let us know your travel details and email address and we'll send you the latest details of the tests you need for your trip.
The ever-changing COVID-19 travel rules and restrictions, from both the UK Government and foreign governments, are creating many uncertainties for travelling during the pandemic. This is why we offer flexibility for all COVID-19 test and bundle purchases. If your destination changes its entry requirements to a lower-costing test, we'll refund the difference and if the cost increases, we'll only charge you the difference. There are conditions if you've already received or activated your test, read more here.
Family trips are complicated enough even without a pandemic, so we'll help you order and conduct tests for multiple family members.
Some countries have different COVID-19 testing requirements for children though, so be sure to consult your destination's latest travel regulations before completing your order.
We've tried to answer the most commonly asked questions below. However, if you have any questions about our COVID-19 travel tests and bundles, feel free to speak to one of our team members. We will do our best to respond as quickly as possible. Please contact us in one of the following ways:
Phone (UK): 0300 303 2860
Phone (International): +44 1633 745530
Business hours: Monday to Friday 10am to 6pm
Is Project Screen part of Virgin Atlantic or Delta Air Lines?
No, Project Screen, Virgin Atlantic and Delta Air Lines are separate companies. Project Screen is working in partnership with Virgin Atlantic and Delta, as their recommended COVID-19 testing provider - assisting Virgin Atlantic and Delta customers navigate the testing requirements for their travels during the coronavirus pandemic.
Project Screen is an initiative developed by Prenetics, a digital healthcare company with headquarters in London and Hong Kong. In 2020, Prenetics adapted and evolved into COVID-19 testing, taking advantage of its laboratory network, scientific expertise, and digital systems to deliver world-leading COVID-19 testing solutions.
How do I know which test or bundle I need for my destination?
By using our COVID-19 test filter, we'll show you the cheapest and most suitable bundle for the country you are visiting. We'll include the specific pre-departure test, UK pre-arrivals remote test, and arrivals test(s) you'll need. We'll also show you the tests you can buy individually, in case you don't want to purchase the tests all in one go as part of a bundle.
Each country's travel requirements are reviewed and updated according to the information on the https://help.virginatlantic.com/gb/en/travel-restrictions.html and Delta travel requirements pages. We strongly recommend that you review the COVID-19 testing requirements for your destination, either on the UK Government's website, or via your destination's government website.
The purpose of our filter is to be that of a helpful guide only, as it is a customer's responsibility to have reviewed the latest travel regulations, and purchase the COVID-19 tests required for entering their destination and/or England.
I have children (<18 years of age). Are they eligible?
Yes, children are eligible. A Project Screen account must be created by an adult, however, multiple profiles can be added to one account, including profiles for children under the age of 18.
Fit to Fly, Day 2 Test and Test to Release are all PCR tests. Fit to Fly costs less than the other two, can I just buy that test instead?
No, the Day 2 arrival test and Test to Release tests include the additional assay and viral genome sequencing required by the UK Government for the detection of variants of concern. These additional tests are not required for the outbound-only Fit to Fly PCR test.
What happens if my flight is cancelled or changed?
If your flight is cancelled and you no longer need your COVID-19 tests, you can cancel your home test kit(s) and if we haven’t dispatched your test kit(s), you will receive a full refund. If we have dispatched your PCR test kit(s) order and you have not activated the test(s), we will offer a full refund minus £20 administration fee, with an additional £10 per each additional PCR test kit to a maximum of £50. If you have activated your test(s) or sent your completed PCR sample(s) to our laboratory for analysis, unfortunately, we cannot offer you a refund as your sample will be analysed by the laboratory. If we have dispatched your lateral flow antigen test kit(s), we will not provide a refund and you can use this test at a later date.
If your flight is changed to a later date/time and you haven't conducted your sample, you do not need to worry as the test kits are still valid and only expire after one year. If your flight is changed to a later date/time and you have taken your sample, which will now be invalid for the required testing window for your flight, please contact our customer support team who will arrange another test for you as quickly as possible.
If your flight is changed to an earlier date/time and you are concerned your sample will not be processed in time for your flight when sending to the laboratory via Royal Mail Tracked 24, please review our other sample return options here.
What happens if the entry requirements change for my destination?
The ever-changing COVID-19 travel rules and restrictions, from both the UK Government and foreign governments, are creating many uncertainties for travelling during the pandemic. This is why we offer flexibility for all COVID-19 test and bundle purchases.
We are able to upgrade or downgrade your arrival test kit(s) up until the day before we are due to dispatch your test kit(s).
Lateral flow antigen to PCR upgrade: If your destination's requirements change from accepting lateral flow antigen tests to requiring PCR tests, if we have not dispatched your order, we will cancel your pre-departure lateral flow antigen test and provide a full refund. You will then need to order a Home PCR Test Kit directly from our Website. If we have dispatched your order, you will need to purchase a Home PCR Test Kit directly from our Website. We do not offer refunds on lateral flow antigen tests, as you will be able to use the test kit at a later date.
PCR to lateral flow antigen downgrade: If your destination's requirements change from requiring PCR to accepting lateral flow antigen tests, and you wish to amend your test kit(s) order, please contact our customer support team at email@example.com who will update your order and arrange for the difference in test price to be refunded to you. If we have dispatched your PCR test kit(s) to you, we will offer a full refund minus £20 administration fee with an additional £10 per each additional PCR test kit.
What happens if my destination country's colour changes on the 'UK's traffic light system'?
The UK Government's 'traffic light system' categorises countries based on different COVID-19 factors including the rate of infection, the prevalence of variants of concern, the percentage of their population that have been vaccinated, and the country's access to reliable scientific data and genomic sequencing. The restrictions for inbound passengers include 10-day managed quarantine, home quarantine, and stringent testing - but these will apply to people differently, depending on whether the destination visited is categorised as ‘Green’, ‘Amber’ or ‘red’:
Green: arrivals will need to take a pre-departure test, as well as a polymerase chain reaction (PCR) test on or before day 2 of their arrival to England - but will not need to quarantine on return (unless they receive a positive result) or take any additional tests
Amber: arrivals will need to quarantine for a period of 10 days and take a pre-departure test, and a PCR test on day 2 and day 8 with the option for Test to Release on day 5 to end self-isolation early
Red: arrivals will be subject to restrictions currently in place for ‘red list’ countries which include a 10-day stay in a managed quarantine hotel, pre-departure testing and PCR testing on day 2 and 8
If at the time of booking your COVID-19 tests your destination country is on the Green list and it moves to the Amber list, please contact our customer support team who will send you a purchase link to upgrade your arrival tests to our Travel Test Package - the mandatory day 2 and 8 arrival PCR tests.
If at the time of booking your COVID-19 tests your destination country is on the Amber list and it changes to the Green list, please contact our customer support team who will amend your arrival tests from the Travel Test Package: day 2 and 8 PCR tests, to only the mandatory day 2 arrivals test, and will arrange for the difference in test price be refunded to you.
If your destination country moves from either Green or Amber to the red list, you will be required to quarantine in a hotel on arrival to England and cannot use the arrival tests from Project Screen. Please contact our customer support team at firstname.lastname@example.org to cancel your arrival test(s). You will need to book your new arrival tests through the UK Government's website.
If you wish you cancel your COVID-19 tests due to any country colour code changes, please contact our our customer support team at email@example.com. You can cancel your home test kit(s) and if we haven’t dispatched your test kit(s), you will receive a full refund. If we have dispatched your PCR test kit(s) order and you have not activated the test(s), we will offer a full refund minus £20 administration fee, with an additional £10 per each additional PCR test kit to a maximum of £50. If you have activated your test(s) or sent your completed PCR sample(s) to our laboratory for analysis, unfortunately, we cannot offer you a refund as your sample will be analysed by the laboratory. If we have dispatched your lateral flow antigen test kit(s), we will not provide a refund and you can use this test at a later date.
Do I qualify for quarantine-free travel to England from an Amber list country?
The UK Government has announced that from 19th July, arrivals who have been fully vaccinated with an NHS administered vaccine in the UK, or are on a formally approved vaccine clinical trial, returning to England from amber list countries will no longer need to quarantine or take a PCR test on day 8. Travellers are still required to take a pre-departure test and a test on arrival day 2.
To be clear, fully or double vaccinated by the NHS means there has been a minimum of 14 days since the second dose of your COVID-19 vaccination.
In addition, the UK Government has announced that from 2nd August, EU residents and US residents who have been fully vaccinated in the EU or US by vaccines approved by the EMC or FDA (respectively), returning to the UK from amber list countries will no longer need to quarantine or take a PCR test on day 8. Travellers are still required to take a pre-departure test and a test on arrival day 2.
All passengers will need to complete their passenger locator form, which will include the requirement to declare vaccination status and provide proof of a pre-departure test. Amber arrivals will be required to prove their full vaccination status to carriers before departing, either via the NHS app or via an NHS COVID Pass letter, or equivalent EU/US authority. EU proof should be an EU Digital COVID Certificate. US proof should be a CDC card - you’ll also need to show proof of USA residency, such as your USA passport, visa or Green Card.
Vaccination proof must show: your full name, date of birth, date of vaccination dose(s) & vaccination authority (e.g. NHS).
Can I purchase multiple bundles?
Yes, you will be able to add multiple bundles by creating your account and adding additional profiles to your order before checkout.
I'm travelling with my family, do my children need to be tested?
Different countries have different COVID-19 testing requirements for children with certain ages being exempt from testing. Review the specific testing requirements for your destination and proceed accordingly.
Children under the age of 18 will not have to isolate when returning to England from amber countries. While the recommendation that people should not travel to amber countries is being removed, children aged 4 and under will continue to be exempt from any travel testing. Children aged 5 to 10 will only need to do a day 2 PCR and 11 to 18 year olds will need to take both a pre-departure test and a day 2 PCR – as is the case for arrivals from green list countries.
How accurate are the COVID-19 tests by Project Screen?
Prenetics uses test kits which are approved for use for COVID-19 testing by the United Kingdom healthcare regulatory authorities (Medicines & Healthcare products Regulatory Agency - 'MHRA') and our laboratories are also registered by the Care Quality Commission and comply with the relevant international testing standard . This means all products, personnel and processes used in our COVID-19 testing process are subject to a rigorous quality management regime and external validation. Despite this, all diagnostic testing generates a very small percentage of false results so we can never guarantee the accuracy of every result - the Lancet reported that "RT-PCR tests to detect severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) RNA are the operational gold standard for detecting COVID-19 disease in clinical practice. RT-PCR assays in the UK have analytical sensitivity and specificity of greater than 95%, but no single gold standard assay exists" .
All samples are sent to our UK-based laboratory for analysis. Our laboratory partners are UKAS accredited or UKAS applicants and DHSC validated, and use RT-PCR assays that have the highest levels of accuracy based on the QCED UK EQAP program.
How long do the results take?
For PCR tests: Within 24 hours of us receiving your swab at our UK-based laboratory, your sample will be analysed, and your results will be delivered securely online. You will be notified by email when your results are ready.
For Lateral Flow Antigen tests: You'll receive your results online within 20 minutes.
How do you handle personal data?
We adhere to the leading international security standard, ISO-27001. Connections are encrypted using SSL and we comply with GDPR.
I don't need to test anymore, can I get a refund?
You can cancel your home test kit(s) and if we haven’t dispatched your test kit(s), you will receive a full refund. If we have dispatched your PCR test kit(s) order and you have not activated the test(s), we will offer a full refund minus £20 administration fee, with an additional £10 per each additional PCR test kit to a maximum of £50. If you have activated your test(s) or sent your completed PCR sample(s) to our laboratory for analysis, unfortunately, we cannot offer you a refund as your sample will be analysed by the laboratory. If we have dispatched your lateral flow antigen test kit(s), we will not provide a refund and you can use this test at a later date.
For the at home tests, how will I know I'm collecting my sample correctly?
For both the PCR and lateral flow antigen tests, we provide step-by-step guides showing how to conduct a self-collection test sample safely and accurately.
What documents should I have ready before I try to buy a test?
In order to purchase a test from Project Screen, you will need:
We are required to collect this information by the UK Government. Your personal information will be stored securely and will not be shared with Virgin Atlantic Airways. We adhere to the leading international security standard, ISO27001, with connections encrypted using SSL, and are GDPR compliant.
Will airlines and foreign governments recognise my test result from Project Screen by Prenetics?
Project Screen by Prenetics are an approved UK government testing provider that is recognised by airlines and foreign governments.
Should I pay for a test or get a free NHS test?
The UK Government's website states that travellers cannot use the National Health Service (NHS) PCR tests for pre-departure or arrival testing. The NHS PCR tests are strictly for people who:
Travellers may be fined if they are found to be using a NHS PCR test and must book a PCR COVID-19 test through a private provider.
What is the difference between lateral flow antigen and PCR COVID-19 tests?
Polymerase chain reaction (PCR) tests are often seen as the ""gold standard"" COVID-19 test for identifying clinical cases of coronavirus infection because they require laboratory analysis. The PCR is a diagnostic test that detects the virus’s RNA (genetic material) in a sample taken from a nose and throat swab. Once a sample is at the laboratory, enzymes known as 'reverse transcriptase' and 'DNA polymerase', are added to the swab to make copies of any viral RNA that is present. Copies of the RNA are picked up by 'primers' which show the genetic material has been found. As PCR tests require laboratory analysis, once a sample has been received by the laboratory, results typically take around 24 hours to be released to a customer.
Although they are also swab tests, lateral flow antigen test are quite different. Rather than detecting viral genetic material, lateral flow antigen tests detect proteins specific to coronavirus in the sample to detect if people have the virus. Lateral flow antigen tests perform well with high viral loads, so they are good at determining if someone is infectious with coronavirus. As lateral flow antigen tests do not require laboratory analysis, they return results faster - usually within 20 minutes - and work similarly to pregnancy tests.
What happens if I test positive while abroad before flying back to England?
Before flying to England, ensure you are following the UK Government's travel testing guidelines. Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.
If you test positive before your return flight to England, you must not travel. You must follow your destination's local rules and guidance for positive coronavirus cases. You should conduct a second Covid-19 test, specifically a PCR test to confirm your coronavirus status, and expect to quarantine for a certain period of time or until you test negative. If the result is inconclusive, you must take another PCR test.
British nationals who need consular assistance should contact the nearest consulate, embassy or high commission.
What happens if my lateral flow antigen test result is inconclusive?
If your remote lateral flow antigen test result is inconclusive before your return flight to England, you will need to conduct a second COVID-19 test, specifically a PCR test to confirm your coronavirus status, and expect to quarantine for a certain period of time or until you test negative.
I've had the COVID-19 vaccine, am I still required to test before flying abroad?
Different countries have different regulations for testing according to COVID-19 vaccination status. Review the specific testing requirements for your destination and proceed accordingly. You will be asked about your vaccination status when purchasing your Project Screen COVID-19 tests.
I've had the COVID-19 vaccine, am I still required to test before flying to England?
Yes, you must have proof of a negative coronavirus test to travel to England.
I'm travelling to the UK but not England, do the same COVID-19 rules and restrictions apply for Wales, Scotland and Northern Ireland?
The COVID-19 travel rules and restrictions vary between the home nations, please ensure you are following the specific guidelines for your final destination within the UK. For example, if your flight is arriving into London Heathrow but you are staying in Wales, you will need to follow the Gov.Wales COVID-19 travel rules.
When do I need to take my pre-departure COVID-19 Test?
What do I need to do if my destination requires me to take my pre-departure Covid-19 test with a Telehealth Consulation?
We currently offer three products that include a pre-departure observed PCR test which include Telehealth Consultations with our partner Azova:
Select the product you wish to purchase and complete the checkout process. You will then receive an order confirmation email that includes an Azova voucher code and the following instructions for booking your Telehealth Consultation with Azova:
1. Select appointment
Be sure to select an appropriate date and time for your video observation call. If you are taking this test before travelling, schedule your video call within the required testing timeframe, allowing enough time to return your swab to our laboratory for analysis. You can find out the latest information on the UK Government's website: https://www.gov.uk/travel-abroad.
2. Register your details with Azova
You'll be asked to provide your personal details for Azova's practitioners to conduct your consultation. Please have a form of government-issued identification ready.
3. Enter your voucher code
Enter your unique voucher code during checkout to access your complimentary Telehealth Consultation. If you have purchased multiple tests, you will receive multiple voucher codes, which you will need when booking the video observation calls for each member of your group.
Allow 15 minutes to complete your Azova registration - register in advance to remove any delays on the day of your consultation. We recommend using the Azova app for your video consultation to avoid any connection issues.
Please do not activate or take your PCR test until you are on the video consultation with Azova's Patient Services Team - they will guide you through the full testing process.
How far in advance should I order my COVID-19 tests from Project Screen?
We recommend ordering your COVID-19 tests a minimum of 3 days before you are required to perform your first test. This will help to reduce the impact of any unforseen delays on your testing timeframes.
We ship orders via DPD Next Day delivery. Order before 2pm to ensure your test kit(s) will arrive the next day. Please do not worry if your package does not arrive with the rest of your post. You'll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If your plans change, you can easily update your delivery details via DPD (website or app). You'll have the option to:
On the delivery day, you can follow your parcel online thanks to Live Tracking. On the map you can even see how many stops the driver still has to make. Please bear in mind that our distribution centre is open Monday - Saturday. Any orders placed on a Sunday will be delivered on a Tuesday.
How do I send my home test sample to the laboratory?
We will do our very best to make sure that we can support you in getting your sample to the laboratory safely and securely.
You can do any of the following:
1. Free Royal Mail Tracked 24
2. Prenetics drop off locations
3. Self-arranged private courier
1. Free Royal Mail Tracked 24
All of our COVID-19 home test kits include free Royal Mail Tracked 24 return mailers to post your completed sample to our laboratory. Send your test kit back using the free Royal Mail return envelope provided via a Royal Mail Priority Postbox Monday - Friday. You can find your nearest Priority Postbox here. When researching your nearest Royal Mail Priority postbox, remember to consider the collection days and last collection times for a postbox. This should help ensure your sample arrives promptly at the laboratory. Please bear in mind that Royal Mail has limited or no service on Saturdays or Sundays, therefore kits should not be put in a postbox on a Saturday or Sunday with return to the lab expected on that day. Use the following table to understand when your sample(s) will arrive at our laboratory according to the day you posted your sample.
2. Prenetics drop off locations
By dropping off at one of our locations, your sample will be collected by courier and delivered directly to the laboratory. Depending on which Test Pod you drop your sample off at, the average time for samples arriving at the laboratory ranges from 6:30pm - 11pm. Please note that samples must be returned before the courier arrives and passed by hand to the staff member on site. Staff members sit within the Pod. For each pod, the courier arrives at closing time. For example, the closing time for the Dartford Pod is 4pm so the courier arrives at, or shortly after, 4pm. Prenetics does not accept any liability for lost or delayed samples that are dropped at the Test Pods out of hours and refunds will not be issued.
3. Self-arranged private courier
You can use a private courier. We recommend this option if you need to return your sample over the weekend to receive your COVID-19 results on a specific date. Please arrange a private courier to collect your sample and deliver it directly to our laboratory, at the following address: Anglia DNA Services, 33, Scottow Enterprise Park, Norwich, NR10 5FB.
To learn more about our return options, visit our Delivery/Returns page.
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