Project Screen Delivery and Returns

Please make sure you are viewing the relevant COVID-19 product delivery and returns information for the test kit you are buying or have previously purchased.

Outbound COVID-19 Test Kits Delivery

UK Government Mandatory Arrival Test Kits

Test to Release Home COVID-19 Test Kit

Home COVID-19 Test Kit (for Fit to Fly & Health Check Kits)

We ship orders via DPD Next Day delivery. Order before 2pm to ensure your test kit(s) will arrive the next day. Please do not worry if your package does not arrive with the rest of your post. You’ll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If your plans change, you can easily update your delivery details via DPD (website or app). You'll have the option to:

  • adjust the time of your delivery
  • request for your parcel to be left in a safe place
  • change your delivery address
  • choose a Pickup parcelshop near you

On the delivery day, you can follow your parcel online thanks to Live Tracking. On the map you can even see how many stops the driver still has to make.

Please bear in mind that our distribution centre is open Monday - Saturday. Any orders placed on a Sunday will be delivered on a Tuesday.


UK Government Mandatory Arrival Test Kits Delivery

On the 17th May, the UK Government's traffic light system launched with foreign countries rated as red, amber, or green for Covid-19 and these colours determine the rules travellers must follow when entering England from abroad. Travellers arriving from 'green countries' must take a Covid-19 test on green day 2 after arriving in England. Travellers arriving from 'amber countries' will need to quarantine for 10 days and take the amber day 2 and 8 Covid-19 tests after arriving in England, with the option of also testing on amber day 5 to end self-isolation early. Travellers from 'red countries' will need to review the UK Government's rules and cannot purchase arrival tests from private providers. Please ensure you are following the UK Government's guidelines.

We dispatch our test kits via DPD Next Day delivery as soon as we receive your order. You’ll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If you will not be at your UK address on this delivery date, you can adjust the delivery date, time, location directly via DPD (website or app).

Test to Release Home COVID-19 Test Kit Delivery

The UK Government’s Test to Release scheme is for those arriving in England via international travel from ‘amber’ countries.

We dispatch our test kits via DPD Next Day delivery as soon as we receive your order. You’ll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If you will not be at your UK address on this delivery date, you can adjust the delivery date, time, location directly via DPD (website or app).

Please remember, Test to Release is an optional COVID-19 test, which can be taken in addition to the mandatory Amber Day 2 and 8 Tests. For more information about the UK Government’s Test to Release scheme, please click here.

Home COVID-19 Test Kit Delivery (For Fit to Fly & Health Check Test Kits)

The Home test kits can be used to find out whether you are currently infected with COVID-19. This is a test that can be taken in the comfort of your own home. This product is suitable for Fit to Fly. Present your negative results at the airport before flying out of the UK.

We dispatch our test kits via DPD Next Day delivery as soon as we receive your order. You’ll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If you will not be at your UK address on this delivery date, you can adjust the delivery date, time, location directly via DPD (website or app).

If you are using the product for Fit to Fly, we recommend ordering your test kit in plenty of time, to ensure the kit arrives in time for you to perform the test, return your sample for lab analysis, and to receive your results, ahead of your scheduled flight.


COVID-19 Home Test Kit Sample Return Options:

We will do our very best to make sure that we can support you in getting your sample to the laboratory safely and securely.

You can do any of the following:

  1. Free Royal Mail Tracked 24
  2. Prenetics drop off locations
  3. Self-arranged private courier

Option 1: Royal Mail Tracked 24

All of our COVID-19 test kits include free Royal Mail Tracked 24 return mailers to post your completed sample to our laboratory. Send your test kit back using the free Royal Mail return envelope provided via a Royal Mail Priority Postbox Monday - Friday. You can find your nearest Priority Postbox here. When researching your nearest Royal Mail Priority postbox, remember to consider the collection days and last collection times for a postbox. This should help ensure your sample arrives promptly at the laboratory. Please bear in mind that Royal Mail has limited or no service on Saturdays or Sundays, therefore kits should not be put in a postbox on a Saturday or Sunday with return to the lab expected on that day.. Use the following table to understand when your sample(s) will arrive at our laboratory according to the day you posted your sample.

I posted my sample(s) on a... It should arrive at the laboratory on a... *
Monday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Tuesday
Tuesday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Wednesday
Wednesday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Thursday
Thursday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Friday
Friday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Saturday
Saturday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Monday **
Sunday Post before ‘Last Collection’ time for the best possible chance of the lab receiving your sample on Monday **

* These are estimates only.

** Royal Mail does not deliver on Sundays for all non-NHS tests. If a sample was collected on a Saturday / Sunday this would most likely arrive at the nearest Royal Mail Depot and remain there until normal delivery resumes. Your sample would most likely arrive at our lab on the following Monday or Tuesday depending on the post box collection times.

Please make a note of the tracking number that is detailed on the returns label. Additionally, please do not stick the returns label on top of the lilac COVID-19 block on the outside of the kit box. The outer packaging of the kit should be wiped with an antibacterial wipe before placing the kit in a priority postbox.

Ongoing COVID-19 restrictions, reduced air and freight capacity, high volumes and weather conditions are all impacting Royal Mail’s delivery across the UK. Please refer to Royal Mail’s website for their latest updates regarding delivery delays.

Please note: we do not accept any liability for delayed results due to late or lost samples.

Option 2: Drop-off at one of our allocated drop-off locations

By dropping off at one of the following locations, your sample will be collected by courier and delivered directly to the laboratory. Depending on which Test Pod you drop your sample off at, the average time for samples arriving at the laboratory ranges from 6:30pm - 10pm. Please note that samples must be returned before the courier arrives and passed by hand to the staff member on site. Staff members sit within the Pod. For each pod, the courier arrives at closing time. For example, the closing time for the Dartford Pod is 4pm so the courier arrives at, or shortly after, 4pm. Prenetics does not accept any liability for lost or delayed samples that are dropped at the Test Pods out of hours and refunds will not be issued.

Drop-Off Location Address How Opening Times
Prenetics EMEA Ltd Unit 2,
Orpington Business Park,
Faraday Way,
Orpington,
BR5 3AA
Postbox drop-off

Daily courier collection at 3pm
Mon - Thur: 7.30am-7.30pm
Fri: 7.30am-5.00pm
Project Screen Test Pod Dartford Regus Dartford
Admirals Park
Victory Way
Dartford
DA2 6QD
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Reading Regus Reading Green Park
Green Park, 200
Brook Drive
Reading
RG2 6UB
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Heathrow Stockley Park, The Square,
Heathrow,
London,
Uxbridge,
UB11 1FW
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Slough 268 Bath Road,
Slough,
SL1 4DX
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Swindon Windmill Hill Business Park,
Whitehill Way,
Swindon,
SN5 6QR
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Solihull Business Park,
Central Boulevard,
Solihull,
B90 8AG
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Chester Business Park,
Heronsway,
Chester,
CH4 9QR
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Bristol The Quadrant,
2430/2440, Aztec West,
Almondsbury,
Bristol,
BS32 4AQ
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Manchester 3000, Manchester Business Park,
Aviator Way,
Wythenshawe,
Manchester,
M22 5TG
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Leeds Ground & 1st Floor,
1200 Century Way,
Thorpe Park Business Park,
Colton,
Leeds,
LS15 8ZA
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Guildford 1 Farnham Rd,
Guildford,
GU2 4RG
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Milton Keynes Fairbourne Drive,
Atterbury,
Milton Keynes,
MK10 9RG
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Cambridge Cambourne Business Park,
Cambridge,
Cambridgeshire,
CB23 6DP
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Whiteley 4500 Parkway,
Solent Business Park,
Whiteley, Fareham,
PO15 7AZ
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Leicester 1st Floor, Gateway House,
Grove Business Park,
4 Penman Way,
Leicester, LE19 1SY
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Bracknell Venture House, Downshire Way,
Arlington Square,
Bracknell RG12 1WA
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Southend Airport Eastwoodbury Crescent,
Southend-on-Sea,
SS2 6YF
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod St Albans 2 Victoria Square,
Fountain Court,
St Albans AL1 3TF,
Drop-off with Test Pod staff

Daily courier collection at 4pm
Mon - Fri: 9am - 12pm, 1pm - 4pm

Within 24 hours of receipt of your sample at the laboratory, your sample will be analysed and your results will be provided to you online.

Option 3: Using a private courier to be arranged at your own expense

You can use a private courier. We recommend this option if you need to return your sample over the weekend to receive your COVID-19 results on a specific date.

Please arrange a private courier to collect your sample and deliver it directly to our laboratory, at the following address:

Anglia DNA Services, 33, Scottow Enterprise Park, Norwich, NR10 5GB.

We’ve listed a few providers below to help you get started, but feel free to choose an alternative provider not on the list**!

** If you choose to return your sample via a private courier, you agree to do so at your own discretion. Please note we do not accept any liability for delayed results due to late or lost samples.

Within 24 hours of receipt of your sample at the laboratory, your sample will be analysed and your results will be provided to you online.


Company Address: Prenetics EMEA Ltd, Unit 2, Orpington Business Park, Faraday Way, Orpington, Kent BR5 3AA, United Kingdom

Company Registration Number: 08834823

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