Project Screen Delivery and Returns

Please make sure you are viewing the relevant COVID-19 product delivery and returns information for the test kit you are buying or have previously purchased.

Outbound COVID-19 Test Kits Delivery

Travel Testing Package

Test to Release Home COVID-19 Test Kit

Home COVID-19 Test Kit (for Fit to Fly & Health Check Kits)


Travel Testing Package

The UK Government’s Travel Testing Package is for those arriving in England from countries not on the UK Government’s travel ban red list. Travellers must book and pay for a Travel Testing Package, which will include COVID-19 tests to be taken on day 2 and day 8 of the mandatory 10 day quarantine.

Our COVID-19 Travel Testing Package is sent via Royal Mail Tracked 24. We dispatch the two test kits to arrive on or before day 2 of your quarantine, assuming you have placed the order at least 3 business days before your arrival in England. Please allow 1-3 business days to receive your Travel Testing Package. Please note any orders placed in fewer than 3 business days before arrival in England, or after arrival in England, may not be delivered on or before day 2 of your quarantine, due to processing times and delivery schedules. We will do our best to get your test kits to you as soon as possible.

For more information about the UK Government’s Travel Testing Package, please click here.

Test to Release Home COVID-19 Test Kit

The UK Government’s Test to Release scheme is for those arriving in England via international travel from countries that are not on the UK Government’s travel ban red list. As per the Test to Release scheme and International Travel Regulations, providers may only provide or administer tests to international arrivals on or after the fifth full day after the international arrival leaves a destination not on the travel ban red list.

Our Test to Release COVID-19 Home test kits are sent via Royal Mail Tracked 24. Please allow 1-3 business days to receive your Test to Release test kit. We dispatch Test and Release kits to arrive ready for day 5 of your quarantine, inline with the UK Government’s Test to Release requirements.

If you have already arrived into the UK and started your period of self-isolation, we cannot guarantee that you will receive your Test to Release kit ready for day 5 of your self-isolation. For example, if you order your test kit on day 4 of your quarantine, you should not expect to receive the kit on day 5 due to processing times and delivery schedules. We will do our best to get your test kit to you as soon as possible.

Please remember, Test to Release is an optional COVID-19 test, which can be taken in addition to the mandatory Travel Testing Package.

For more information about the UK Government’s Test to Release scheme, please click here.

Home COVID-19 Test Kit Delivery (For Fit to Fly & Health Check Test Kits)

The Home test kits can be used to find out whether you are currently infected with COVID-19. This is a test that can be taken in the comfort of your own home.

* This product is suitable for Fit to Fly. Present your negative results at the airport before flying out of the UK.

Our Home COVID-19 test kits are sent via Royal Mail Tracked 24. We dispatch the Home test kits to arrive as soon as possible, after the confirmation of your order, taking into account order processing, dispatch times and delivery schedules. You should expect to receive your Home test kit within 1-3 business days of placing your order.

If you are using the product for Fit to Fly, we recommend ordering your test kit in plenty of time, to ensure the kit arrives in time for you to perform the test, return your sample for lab analysis, and to receive your results, ahead of your scheduled flight.


COVID-19 Sample Return Options

We will do our very best to make sure that we can support you in getting your sample to the laboratory safely and securely.

You can do any of the following:

  1. Free Royal Mail Tracked 24
  2. Prenetics drop off locations
  3. Self-arranged private courier

Option 1: Royal Mail Tracked 24

All of our COVID-19 test kits include free Royal Mail Tracked 24 return mailers to post your completed sample to our laboratory. Send your test kit back using the free Royal Mail return envelope provided via a Royal Mail Priority Postbox Monday - Friday. You can find your nearest Priority Postbox here.

Please make a note of the tracking number that is detailed on the returns label. Additionally, please do not stick the returns label on top of the lilac COVID-19 block on the outside of the kit box.

Ongoing COVID-19 restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting Royal Mail’s delivery across the UK. Please refer to Royal Mail’s website for their latest updates regarding delivery delays.

Please note: we do not accept any liability for delayed results due to late or lost samples.

Option 2: Drop-off at one of our allocated drop-off locations

By dropping off at one of the following locations, your sample will be collected by courier and delivered directly to the laboratory within 24 hours.

Drop-Off Location Address How Opening Times
Prenetics EMEA Ltd Unit 2,
Orpington Business Park,
Faraday Way,
Orpington,
BR5 3AA
Postbox drop-off

Daily courier collection at 3pm
Mon - Thur: 7.30am-7.30pm
Fri: 7.30am-5.00pm
Project Screen Test Pod Dartford Regus Dartford
Admirals Park
Victory Way
Dartford
DA2 6QD
Drop-off with Test Pod staff

Daily courier collection at 7pm
Mon - Fri: 9am - 12pm, 1pm - 4pm
Project Screen Test Pod Reading Regus Reading Green Park
Green Park, 200
Brook Drive
Reading
RG2 6UB
Drop-off with Test Pod staff

Daily courier collection at 7pm
Mon - Fri: 9am - 12pm, 1pm - 4pm

Within 24 hours of receipt of your sample at the laboratory, your sample will be analysed and your results will be provided to you online.

Please note: courier collection does not take place on Saturdays, Sundays or Bank Holidays

Option 3: Using a private courier to be arranged at your own expense

You can use a private courier. We recommend this option if you need to return your sample over the weekend to receive your COVID-19 results on a specific date.

Please arrange a private courier to collect your sample and deliver it directly to our laboratory, at the following address:

Anglia DNA Services, 33, Scottow Enterprise Park, Norwich, NR10 5GB.

We’ve listed a few providers below to help you get started, but feel free to choose an alternative provider not on the list**!

** If you choose to return your sample via a private courier, you agree to do so at your own discretion. Please note we do not accept any liability for delayed results due to late or lost samples.

Within 24 hours of receipt of your sample at the laboratory, your sample will be analysed and your results will be provided to you online.


Company Address: Prenetics EMEA Ltd, Unit 2, Orpington Business Park, Faraday Way, Orpington, Kent BR5 3AA, United Kingdom

Company Registration Number: 08834823

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